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Highfliers – AUSTRALIAN FINANCIAL REVIEW

cn_image.size.qantas-airlines-miranda-kerr-new-uniforms

AFR | April 2013

by Marion Hume

It was the best runway show held on a runway. Well, to be accurate, it ties as my joint favourite of only two fashion shows ever shown on a runway. I’m using the Australian sense of that word (a long straight strip on which planes land) as opposed to the American, where it also means the thin strip catwalk models swank down.

The first runway show I saw was some twenty years ago when the brainiac of fashion, Hussein Chalayan, revealed a conceptual collection called “Beyond False Equator” illuminated by aircraft landing lights. Great shows stick.

The other is likely to remain front-of-mind to Australians for years to come, given it began with the roar of jet engines and then out came the new Qantas uniforms. We all know Qantas is NOT the national airline (the people don’t own it) but when it comes to distilling the modern spirit of chic, sophisticated, multifaceted Australia, frankly, Qantas nailed it.

You don’t need me to describe the trench coat, the slender dress, the shorts for the baggage handlers – by now, the images are everywhere. After decades being unknown except to the tight, top-tier of the fashion world, Melbournian, Martin Grant (a long time resident of Paris) who Qantas hired as the designer, at last needs no introduction – although he is hardly what you would call an overnight success.

I grabbed an aisle seat a few rows back (always my preference), in amongst flight attendants who were seeing what they will wear to work for the next decade for the first time. “Loving the Qantas red with the hot pink!” the woman next to me exclaimed, not to me but to herself, in affirmation that she felt her pride in her job sweeping back back. Clothes can, you see, be powerful. The best uniforms can unite a workforce in a common goal.

You get it that my verdict on the Qantas uniforms is excellent when it comes to style but top marks to in terms of the politics of business, which can be very turbulent.  Habitually, when corporations collide with fashion, the results end up ugly. Corporations have what I call an “Auntie Mame” view; they come to those funny people in fashion for glamour, yet want it for a buck in cheap synthetics. Surprisingly perhaps, fashion designers tend to tone things down yet they want beautiful fabrics and everything in a tiny size. Then it goes to committee where there’s an uneasy compromise, especially when the resulting designs are scaled for the climates of 5 continents and in sizes 2 to 22.

In addition, when corporates call the fashion world, usually, they are after a star, a personality who can be rolled out like a camp court jester. Martin Grant is no performer. He is quietly spoken, determined, diligent and has built his business one client at time. As a result, he knows where the bumps are and how to plan for them.

There are bumps ahead for the global aviation industry in the sky and on the ground. Yet Qantas can certainly tick one box; for motivating its far flung global battalions in a modern way. The era of the trolley dolly is over. It’s not about marrying the pilot or the guy in seat 1Aand the new Qantas uniforms signal pride in one’s career.

Martin Grant told me it was pressure from the flight attendants that persuaded him to add the gloves, the hat. “Too right,” say my friend Suze, who flies domestic for Qantas. “I’m in my 50s. You don’t get much attention. But in that outfit, I can’t wait to see the heads turn as we march through the terminal”

Call this lift off to a new and stylish corporate dawn.

People, The Fashion Business

Jeans Genie – Australian Financial Review

Jeans Genie

J Brand founder Jeff Rudes wanted to create the perfect pair of jeans. Now, as Marion Hume writes, he is turning the denim brand into a fully fledged fashion label.

The Australian Financial Review | March 2013
Subsequently published in Business of Fashion

Question: What do the queen bee of fashion, the future queen of the realm and the longest-reigning king of rock ‘n roll have in common? Hint: it is not a label you can see on the back of their jeans. This is because J Brand, jeans megalith, a phenomenon so extraordinary it has actually changed what “jeans” means, does not slap a big label on your behind. Call these discrete jeans. If you are old school and right now, in your mind’s eye, you are seeing blue, scratch that. That is not what the editor of American Vogue or Kate Middleton or Mick Jagger are looking for.

Anna Wintour is, one might surmise, exacting aboutwhat she puts on to her slender form. The Duchess of Cambridge faces a long lens even when she pops out to walk Lupo the dog. As for Sir Mick, he embraces the limelight in pants too tight to be decent on any other man about to turn 70 – and he likes it.

Every fashion editor I know wears J Brand. Every movie star – no, really, find one who doesn’t – wears J Brand: Ryan Gosling, Julianne Moore, Amanda Seyfried, Sarah Jessica Parker, Mad Men’s Elisabeth Moss. So does Rihanna.

How can you tell? That’s when it gets harder. J Brand sells more than two million pairs of jeans a year, yet somehow manages to seem niche in a manner that has most of the other jeans giants scratching their heads.

It is easier to start with what these jeans are not, than with what they are:There are no rhinestones across the buttocks, no signature stitching on the rear, no big envelope pockets, no weird holes, no other identifiable features. The genius of Jeff Rudes, when he set up J Brand back in 2005, was to see the jean not as a vintage item or a homily to Home on the Range or as a grab-attention item, but as a style staple, the central skinny anchor to a fashionable silhouette.

That these are “fashion” jeans not “designer” jeans – despite the input of cutting edge fashion designers Christopher Kane, Hussein Chalayan, Proenza Schouler as collaborators – needs to be explained. For that, let’s whizz backwards. Jeans were born in the USA. Yes, denim comes de Nimes, from the town in France where indigo dye was pioneered. But it was out west, in the days of the great American pioneers, that an Ashkenazi Jewish merchant named Levi Strauss met a tailor from Riga, Latvia, and fronted up the cash for the latter’s smart idea to make work wear more sturdy by adding metal at the pressure points. The tailor’s name was Jacob Davis, which just goes to show that history favours the investor.

Along with Levis have come as many cowboy brands as you’d find on a cattle ranch. Then came “poor little rich girl” Gloria Vanderbilt, the face – or more specifically, the arse – of the first true designer jeans. As a teenage Brooke Shields was claiming that nothing came between her and her Calvins, over in France, Marithé and Francois Girbaud were throwing pumice stones into the wash and the Japanese were tooling up, as were the Dutch with GStar.

Let’s surge forward now, past sass & bide and Ksubi, and behold something dark and not remotely casual Friday: a “premium” jean. Jeff Rudes, a handsome silver fox in his mid 50s, is a jeans guy. He launched his first jeans line in New York when he was 18, sold it, moved to jeans manufacturing hub Los Angeles, launched another line, sold it, became the king of private label making jeans for other people, stopped, and with a former girlfriend came up with what seemed a very novel concept: jeans that weren’t washed or paint-splattered or destructed or possessed of screamy branding or so baggy you could camp in them. The vision was for clean jeans with the least likely name (the J stands for Jeff). Angelina Jolie liked them.

Then, in 2010, J Brand gave us a non-denim, skinny cargo pant. They sold 300,000 plus pairs of the Houlihan, then discontinued the style while addicts around the world were howling for them. This, ladies and gentlemen, is the fashion business.

There’s a slight delay in my meeting Jeff Rudes. As my plane lands in LA, his takes off, unavoidable as he is needed in New York for the press conference to announce that the company, whose 2011 net sales were approximately US $124million, has been acquired by the Japanese fashion giant, Fast Retailing. The world’s fourth largest apparel retail company owns labels such as Helmut Lang and Uniqlo and generated global sales for the last fiscal year of ¥928 billion ($9.8 billion). Fast Retailing acquired an 80.1 per cent stake, meaning that Rudes, when I do meet him, is a very happy, very wealthy man.

As Rudes is heading back on the red eye, international sales manager Robert Brown invites me to dinner at Soho House, West Hollywood. We are waiting for the barman to fix our eastern standard cocktails before taking our seats when a man walks in, eyes Brown’s J Brand-clad legs and utters the line: “Are those Tylers? Aren’t they great? I’m wearing the ass out of mine.” I wonder if I have stumbled into a cult.

The postponed interview means time to do significant market intelligence checking out the brand’s positioning (which, yes, translates as hanging around in several smart malls and in Barneys New York on Rodeo Drive). I observe how much the selling of jeans has changed. For women, jeans are now, solidly, a fashion item. Men have taken longer to change gear, simply because men are so brand loyal. When I ask Rudes later who he wishes would switch to J Brand, he bats back: “Brad Pitt”. The PR cuts in: “Brad wears them, Jeff. Remember, riding the motor cycle?”

We meet in his office in downtown LA (worn wood floors, huge American flag), where I am transfixed by a pin-board full of thank you notes from famous people, but there’s no time to linger because he’s heading down to the factory below. J Brand is headquartered just off a freeway ramp in an area best described as gritty. Besides this factory, there are five more, at capacity, producing premium jeans for J Brand, within a
two-kilometre radius.

Rudes rubs his hands over bolts of denim. He gives an impassioned speech on the importance of ironing, transfixed as a big guy tackles a seam: “You couldn’t do it with a machine, you wouldn’t be able to press these seams and keep them apart and the distance from both equal. You could easily buy a machine but you lose the integrity.”

The factory is unusual in that the majority of workers are men; the tailors, the pressers. That they just do their thing while the boss is nearby indicates he is nearby all the time. Back upstairs in his office, Rudes is charming, engaged, yet you do get the sense that he wishes there was a trap door under his chair that could just flip him back down to where the action is.

As to the big new business action, he is excited. “We’ve moved very slow and cautious,” he says. “That’s why it took eight years when most brands would have [expanded] sooner. We are very focused on what we are doing.”

The expansion includes pumping up a full ready-to-wear line – tops, coats, jackets – launched quietly last year, with creative director Donald Oliver. From now on, that will be going at full bore. “Now everything will move faster, because the market perception is ‘you guys grew up’.We will be seen as a fashion brand. There will be flagships, there will be growth.”

While other businesses rely on data, fashion fairy tales start with a hunch. The denim market is crowded, was crowded eight years ago when Rudes’ faith was with the opposite of what was “in” at the time. “For us, it was always about dressing a woman in a chic way,” he says. “I had experiences in the jean space and knew it was the moment to change.”

J Brand has pushed skinny as far as anatomically possible (ankle zips help). “We knew who was buying the jeans at the start. Itwas the fashion savvy girl. But aspirationally, we knew it would go more mass because what we saw was, when anyone tried on our jeans, she looked amazing. And who doesn’t want to look amazing?”

The big thing, he says, is jeans are emotional in a manner perhaps only paralleled, for women, by shoes. “I always tell my team we are really selling an emotion. That’s why women want to find a new great pair of jeans all the time, because if something can make you feel and look beautiful and feel sexy – not overtly sexy, but you feel confident and there are compliments – you can remember that.”

It seems Australian women agree with that. “We want instant fashion that looks amazing, fits perfectly, is of superior quality and affordable; J Brand is at the fashion forefront,” says Janine Edwards, head of Edwards Imports, which sells “literally, thousands” of J Brand jeans in Australia each year.

If you fly with fashion, you could die with fashion. Rudes showed considerable brinksmanship by halting the Houlihan juggernaut (search Houlihan on www.jbrandjeans.com and you simply get directed to the current hot style, no mention of discontinued or out of stock). He and his design team also took a punt on a daring combination: bright + skinny – not seen since the disco 80s. And when the catwalks got brighter, they were ready.

“I think it was fall 2010,” Rudes says. “We had bright on our line but they weren’t quite as bright. A light bulb went off and we did BRIGHT. You’ve gotta time it, you might have to store it, then you see how the designers are doing it and say ‘we are going to be part of it’.” But always, there’s the emotion: “When a woman picks up something new, there has to be that trust, ‘I know when I wear it, I look beautiful’.”

Way back in the hippie era, denim was alternative, suits were evil. In terms of sustainability, the story hasn’t quite panned out that way, given cotton is among the most rapacious crops in the world. Rudes faces the corporate social responsibility question with an honesty in admirable contrast to other jeans tsars, who waffle about interesting experiments making cloth out of nettles. “Organic cotton isn’t the difference,” he argues. “What is making a difference is we are transforming our laundries. Everybody is paying attention to the use of water and the chemicals that were being used around the world and should not be part of the manufacturing of jeans.”

Also grabbing attention: advertising campaigns. No boys in their underpants in laundries anymore. J Brand’s ad spend for 2012 topped US $1 million, including media buys in magazines such as Vanity Fair, French Vogue and style.com for slick pictures taken by Craig McDean. Yet for all Rudes’ talk of elevating the jean, it is a mumsy style that has really rocked.

“It’s mid-rise and it is in this soft twill gabardine,” he defends the style that proved the royal Kate has even more kerching! than Kate Moss. “She wore a more conservative, let’s say, skinny. It didn’t really touch you at the ankle, it pulled away a little bit but it’s sold A LOT,” says Rudes,who, no, has not met her and, yes, she paid retail.

As for Sir Mick Jagger, when J Brand launched a men’s line in 2008, it was with two styles, the skinny, called Mick, and the bootleg, called Clint. Eastwood wears them, too. “I always loved The Stones; it’s kind of come full circle now that he is wearing them,” says Rudes. “The call came for the lightest weight denim we make because of the way he moves on stage and has to be comfortable. So it’s got a great stretch, it’s paper-thin, seven ounces, our lightest weight women’s fabric. We never thought of making a men’s garment in that fabric, but when he suggested it, it completely made sense.” J Brand got a credit in the souvenir tour programme.

That thing about fit? When I arrived in the offices, I passed a tall, handsome man. Nothing extraordinary there, plenty of good looking people here. Much later, Rudes is walking me out and we pass an open door and there he is again. “We use the human body,” Rudes explains as the “fit model” nods hello. “It’s about having great pattern-makers and the knowledge of what you want to do with the fit, technically, to make the bum look better and lift and shape it. ”How long will he be here? “Maybe four more hours” says the guy. How often
is he here? “There’s a bunch of us that do this. I’m here maybe three days a week.”

One last thing. Rudes’ “we will be seen as a fashion brand” billboard statement? It’s already happened. As temperatures plummet during New York Fashion Week, clothing to suit an urban life proves a hit. “Women won’t just be buying these clothes; they’ll be wearing the hell out of them, too,” trumpets style.com. Or perhaps “wearing the ass out of them”. No, your bum doesn’t look big in that.

People, The Fashion Business

Style Counsel – Australian Financial Review

Style Counsel

This man wants to inspire Aussie blokes to embrace fashion. And his targets are not just the urban (and urbane) variety. As Marion Hume discovers, who knew there was a peacock just off the Birdsville Track?

The Austalian Financial Review | March 2013

After the hard yakka of running 12,000 head of beef cattle over 1.6 million acres, Clayton Oldfield pulls on new jeans and heads to the Birdsville Hotel. “For the pub, you want something nice,” he says. The label on those jeans? “Aww, now you’re testing me.” He doesn’t know the label on the new shirt either. Oldfield, 29, was born and raised where the north-east corner of South Australia meets the south-west corner of Queensland. How far is the nearest shop? “Define what you mean as shop.” Twice a year, he drives 1300 kilometres to Adelaide to get what he needs. Then it’s straight back to Sturt Stony Desert: few people, deadly snakes.

Yet he’s been using his broadband connection for more than keeping up with the price of stud bulls. “Mr Porter’s easy,” he says of the global online menswear retailer. “Once, the jeans were the wrong size. You just let them know you’re sending a parcel back and take it to the post office.” (That’s only a 52-kilometre round trip.)

How did a fourth-generation cattleman get with the fashion scene? “I just look at the design and I go from there,” says Oldfield. “I know what looks good, nothing really outrageous. I like that there’s a lot of stuff there, there’s clothing I might not have tried.” He hits the site “about once a month, once every couple of months”.

It is no empty boast that www.mrporter.com has changed the look of the Aussie bloke, whether it is the urban fanatics trawling late night for Lanvin or Saint Laurent, or the men of the Never Never – off the Birdsville Track or at Yulara, out by Uluru – or even those on Lord Howe Island who like a bit of James Perse for the cool of an evening.

The company does not release figures, but it is understood that sales to Australia rank second behind the UK, where Mr Porter is based, and ahead of the US. It may only be the urban shoppers who lap up the extras: the online magazine, the snazzy apps, the video content, some of it voiced by a fruity-vowelled Englishman (“Cary Grant’s father taught him the art of understatement. Remember it’s you walking down the street, not the socks. Mr Grant never forgot it.”) However, for the far-flung, it’s a style lifeline. “You just wait a couple of weeks and it’s there at the post,” says Oldfield.

Delivery is swifter if you live in a city. At present, it takes three to four days for the Aussie man to get a Mr Porter fix, delivered in distinctive black-lettered white packaging. The first Australian order was received within 30 minutes of the site’s launch on February 19, 2011, and an E. Tautz wool tie embarked on its way to Warracknabeal, in Victoria’s wheat belt. In the first 24 hours of trading, nearly 20 per cent of the international orders were from Australia, three times more than any country outside the UK. In two years, Mr Porter has “grown to an astonishing size compared to where Net-A-Porter was in the same period of time,” says Natalie Massenet, the founder and executive chairman of Net-A-Porter Group. (The Outnet, which sells designer wares from previous seasons, is the third of a trio of distinct offerings.)

To be fair, the foundations were more solid than 13 years ago,when, from her kitchen, Massenet worked out howto use the new fangled internet to flog designer clothes. In 2010,Net-A-Porter Group was acquired by multi-brand giant Richemont in a deal which valued it at £350million ($519million).

While the vastness of Oldfield’s outback backyard deserves the adjective “awesome”, a world away, so too does Net-A-Porter’s global HQ,which sits atop Westfield London. When I last interviewed Massenet (AFR Magazine, December 2010), inside the penthouse office floor, the company she founded occupied a third of the available space. Now, barring a gym in one corner, she has it all.

The group employs more than 2500 people across three continents. In London, plasma screens log global sales live: a man in Cleveland buys a Canali suit, a woman in Stockholm snaps up a shirt by Jil Sander. It’s the middle of the night in Australia, yet suddenly the globe swivels and an icon of a white bag lands on Australia. Last time I was here, the daily sales ticker stood at £455,443. On a January day in 2013, while Washington is headed for a fiscal cliff and London is braced against news of an economic double dip, the figure tops £2.5 million. “Please don’t write that down, a lot of stuff is reduced on sale,” begs the press officer.

It would help to have binoculars to spot Jeremy Langmead across this massive building.Once I reach the man at the helm of Mr Porter,we shake hands in a suitably “man’s world” way, then walk – or rather, hike, given the distance – to Massenet’s corner office,where she flops on the sofa and he perches beside her. Massenet, a former magazine fashion editor, hired Langmead from Esquire magazine. I ask how he is faring, across the barricades in the world of commerce. “Shall I leave the room?” he gestures to the other side of the plate glass. She says he was always the front runner, especially after that other candidate turned up for his interview in shorts. “Shorts!” Massenet hoots. Does Mr Porter not sell shorts? “We do.” Perhaps the candidate hailed from Australia? “He did not.”

Langmead, who was editor-in-chief of Wallpaper for four years before editing UK Esquire, admits he was desperate for the job. “One of the frustrations of being in print magazines was that I wanted to do so much more than I was able to. We had a very small blog budget, £15 a month or something. And I have quite a short attention span.” He was also bored with the pretence of a church-and-state division between editorial and advertising, which – while vital in a publication such as AFR Magazine – makes little sense in fashion glossies, which are pretty much “pay for play”, meaning those who advertise get coverage, those who do not rarely do. “You were featuring things but you were never really sure if readers liked them,” Langmead says. “Here, you know instantly. You can see what they’ve read and what they’ve bought. I like that.”

While he and the woman who hired him clearly share a can-do determination, his is schoolboy eager (although he sports a beard and has two grownup sons); hers still has the nervy feistiness she needed at the beginning to prove the doubters wrong. Theworld’s most glamorous geek exudes not an iota of the puffed-up smugness of a business titan, even though she pocketed £50 million from the Richemont sale; has been awarded an MBE; and is at the start of a five-year pro bono tenure as chairman of the British Fashion Council, the first woman thus anointed,which may very well lead to a trip to the palace and “arise Dame Natalie”.

No resting on laurels now. The fashion world might exalt Massenet, watching her in the front row, copying what she wears, buying whatever device she might pull from her handbag. But this mother of “kids who are BBMing and instant messaging and Instagramming” (she has daughters aged 13 and seven) knows the challenge ahead. In the early days, it was to drag the fashion pack up to speed.Now, it is to outpace a consumer for whom luxury e-tailing has morphed from novelty to normalised.

To this young customer, engagement works two ways. As Massenet recalls: “At the Paris shows, I posted my little black flat Valentino studded shoes on Instagram and within three seconds, someone said, ‘Oh that’s so last season’. By the way, we ordered them like crazy; they’re one of our best sellers, they’re like a cult shoe. I then took my little shredded Converses, that I had brought for the Eurostar ride and put them up and responded back to this person saying, ‘What about this?’ I have no idea who it was, it was an anonymous
post, but it was kind of funny. It’s like, ‘Wow, there’s somebody out therewith an opinion’. But I’m happy then to counter them and say, ‘I love those shoes, they’re amazing, they’re flat, women should be wearing them’.”

Similarly,Mr Porter customers keep Langmead on his toes. “If you post, they’ll leave comments,” he says. “I’m always Instagramming and tweeting and Facebooking. You come back from the men’s shows and you have to know what people are ‘liking’,what’s going to sell. Equally, you have to know that lots of people are using you to keep up to date with what’s been happening throughout the day. You get feedback so quickly. You take a picture and within a minute, you have 68 likes.”

“People are making decisions visually,” says Massenet, “which is really good for us because we’re selling visually. People are making their decisions on what to buy based on a picture and ordering it and shipping it and then trying it on. It’s a very different process now. People are processing information in a completely different way.”

The expectations of today’s shoppers are literally sky high; they can load up a custom-made app, get a sneak peek of a new collection, participate in live events (such as the one Net-A-Porter staged with Karl Lagerfeld last year) and buy by scanning images on display in global popup shops. What you saw on Bondi Beach last year was teenagers holding up iPhones and shopping. What you didn’t hear was a voice belonging to anyone under 35 saying, “How the hell do they do that?” (Augmented reality technology, cutting-edge image recognition technology, powered by Aurasma, overlays the virtual world on the real world environment through a device, such as a mobile phone or a tablet. Got that?)

Net-A-Porter is about fashion, full speed ahead. Mr Porter’s tone is different: it meanders, taking time to teach chaps what’s what, yet it is underpinned by the same whizzbang, ever-updated technology. And while it may appear obvious that a business so successful at selling to women would expand into menswear, success with both in the bricks-and-mortar world has been rare and usually started with the boys. Ralph Lauren sold ties; Thomas Burberry sold trench coats for soldiers.

“It’s distinct. On Net-A-Porter, it is about ‘You have to have this. Don’t even think about leaving the house without it.’ Whereas for Mr Porter . . .” Massenet looks to Langmead. “The words ‘must have’ are totally banned. We work hard at creating an online world where men feel comfortable, whether they are there to shop, browse, or just be inspired.”

It’s somewhat like being looked after by the Downton Abbey butler: studiously polite yet sometimes raising an eyebrow. An entry under style icons reads, “Although the list of his other virtues is short, the Duke of Windsor is widely considered to be the best-dressed man of the 20th century and his clothes were exemplary in many ways.” When it comes to casual attire: “Seen here performing with Nirvana in 1991, Mr Kurt Cobain underscores the sweatshirt’s rock star appeal.” One starts to imagine that the man who frequents Mr Porter must be equally sophisticated – the type of guy to drive a girl around the Riviera in a sport car – while, in truth, he’s more likely to pull out his phone and add a Rag & Bone T-shirt to his wish list during dinner.

“I think men were not so much waiting for internet shopping to happen but waiting for a dedicated style site that spoke to them, their lifestyle, their interests and their needs,” Langmead says. “They were certainly adept at shopping online for other areas in their lives. We can be quite geeky as a gender.” The expectations too, differ from the sister site.

There’s the understanding that a sale might not be final. On the one hand, when a man finds something he likes, he’ll want more of the same and inventory is held to facilitate restocking. The female customer, in contrast, will have moved on, not to the next thing but the one after that. If our gent tries something and it doesn’t suit, returns – as on the sister site – are free with tags intact. To mitigate against wear and return “the tags are located in quite an uncomfortable place”, notes Langmead.

This duo is not remotely surprised that Australia is playing a leading role in Mr Porter’s success, especially as Australian women were fast off the mark. (The first order on Net-A-Porter from Australia was within 12 months of the June, 2000 launch, back in the day when few had faith in fashion online.) “Thanks to the internet, the Australian consumer has, I believe, become far more knowledgeable, confident, experimental and savvy about style. It’s an exhilarating period for menswear at the moment,” says Langmead. “The online retail landscape has allowed him to be a lot more selective and it is a natural process for him. We certainly see a very fashion-forward guy buying the likes of Givenchy, Alexander McQueen and Lanvin from Australia.”

Langmead’s own style is not especially adventurous, despite the red socks he’s teamed with brogues. “We actually just did a video on the trends in Paris and we were looking at socks. They’re quite cheery.” He brand checks: “Loro Piana washed cotton, chambray shirt, Alexander Olch check, wool twill tie, Canali Kei slim-fit, unstructured, cotton- blend blazer.” He also wears trousers but does not name check them because he’s moved on to the bracelets. “Luis Morais. Small diamonds and white gold in the middle.”

“That was the first item to sell out on Mr Porter,” says Massenet. Langmead adds: “It’s extraordinary how many businessmen wear these. Loads of finance guys wear beads on their wrists.” Even in Australia? “They fly out.” So what of the three neon tangerine bands that hang loose from Massenet’s dainty wrist? “Hairbands; put hair in a ponytail instantly,” she demonstrates. Ah, but trust her to have a dime-store product in a hard-to-get colour. Her outsized top is Les Chiffoniers. “We’re really in love with the sweatshirt right now,” she says. “This is a couture sweatshirt look plus inky black jeans by Frame Denim and Alexander Wang wedge boots,which are very cool and I can run in them.”

The skill, they say, is in the curation. In the vast gentleman’s closet that is Mr Porter, a sweatshirt featuring a shark might coexist (but never be worn with) a Charvet tie (the French firm was founded in 1838). “It’s that balance of taste and desire and just getting it right overall,” says Langmead. Massenet’s view is: “We’re not trying to be the world’s biggest super store. Our value add is that we edit what we believe in. We make sure we are the partners to our consumers in terms of taste.”

Massenet used to be the fashion chick at the geek show. Although she remains the designers’ champion, today it is technology that ignites her. “Within two years, everyone will be looking up again,” she predicts. “You’ll have the messages going in your field of vision so you don’t have to move your head down. There will be a single device for everything. You will have your desktop within a mobile and you’ll connect to TV screens, movie screens, as well as the ability to make a purchase or identify yourself across all platforms with a single
click,which will be mind-blowing.”

The only bit I really grasp is that it is all coming within two years and I have learnt not to doubt Natalie Massenet.

Langmead proffers me a parting gift I am better placed to understand. “The inky incarnation of Mr Porter,” he says, sliding across a book, The Manual for a Stylish Life, printed on sensuous vellum stock. Massenet grabs it. “Look, all the images downloaded instantly,” she says with a straight face. “And you can flick seamlessly from one page to the next!”

Then she giggles and hands it over.

The Fashion Business, Travel

Navy Blue And Pink In India

“How clever of you, Mr. Parkinson, also to know that pink is the navy blue of India,” the legendary fashion maven, Diana Vreeland told the great photographer Norman “Parks” Parkinson when he returned from the City Palace, Jaipur, India with a picture of Anne Gunning in a pink mohair coat tanding next to a decked-up elephant manned by guards in pink.

The model in the picture taken in tribute by photographer Antony Horth in January 2013 was the glorious Bollywood star, Pallavi Sharda, decked in diamonds from Australia’s Argyle.

But when she ducked off to change into Dior, I had to sneak in next to a supermodel guaranteed to make me look small. The bunch of kids didn’t miss their chance either.

A lovely memory of a lovely trip to India with Argyle diamonds.

Journalist, Ethical Consultant and Screenwriter